General Information
mymeatshopbusiness.co.uk is a B2B meat retailer specialising in halal-certified meat products for businesses. We offer a range of high-quality, fresh meats tailored for wholesale customers. Our products are sold under specific terms and conditions outlined below.
mymeatshopbusiness.co.uk is a registered trademark under London Doc Ltd for the United Kingdom market.
Account Registration and Eligibility
- To use mymeatshopbusiness.co.uk, you must register as a business and provide complete and accurate company information, including company name, registration number, VAT number (if applicable), and contact details.
- We reserve the right to verify business credentials and approve or deny account registration at our discretion.
30-Day Trial and Subscription Packs
- Upon registration, eligible businesses receive a 30-day trial period to get to know our products, services, and customer support.
- After the trial, businesses will be assigned to a subscription pack: Silver, Gold, or Platinum, with benefits and discounts applied throughout the year. Pack assignment considers factors such as order volume and timely payment.
- Packs are currently offered free of charge, but we reserve the right to change our policy at any time. Renewal fees may be introduced at our discretion, with prior notice provided to account holders.
Order Placement and Acceptance
- All orders placed on mymeatshopbusiness.co.uk are subject to product availability and acceptance.
- We reserve the right to cancel orders in the event of stock unavailability or unforeseen circumstances. In such cases, you will be notified, and any payments for unfulfilled items will be refunded in full to your account balance.
- Customers will receive order confirmation via email and SMS once the order has been processed.
Payment Terms
- Payment is required at the time of order placement unless otherwise agreed upon in writing.
- We accept major debit and credit cards and Direct Bank Transfer for all orders.
- Prices are quoted in British Pounds (GBP) and include VAT where applicable.
- If payment is not received, or if incorrect payment details are provided, we may cancel your order without notice.
Delivery Terms
- Orders placed Monday to Friday before 2 PM will be processed and despatched the same day, with delivery the following day. Orders placed after 2 PM will be processed the next day.
- No deliveries are available on Sundays. Saturday deliveries incur an additional cost starting from £10.
- Customers will receive delivery updates via email and SMS, including order status updates at each stage (on hold, paid, processed, despatched, and completed).
- It is the customer’s responsibility to ensure someone is available to receive the parcel during the delivery slot. If no one is available, our third-party courier will leave the parcel in a safe place as indicated by the customer and will not return the parcel to the depot.
- mymeatshopbusiness.co.uk is responsible for replacing parcels that are damaged or destroyed by third-party couriers during transit. We are not responsible for any indirect losses, loss of business, or profit due to missing or delayed deliveries.
Refunds and Cancellations
- Orders can only be cancelled or modified before they are despatched. Once the order has been shipped, no changes or cancellations are possible.
- Refunds are only available if the request is made before despatch. After delivery, no refunds will be issued.
- Due to the perishable nature of our products, refunds and exchanges are not permitted after delivery unless there is a verifiable quality issue. If you believe there is an issue with your order, please contact us within 24 hours of receipt. We may request photographic evidence or other documentation to process your claim.
Products and Pricing
- We make every effort to ensure product descriptions and prices are accurate. However, prices and availability are subject to change without notice.
- In the event of an incorrect price or description, we reserve the right to cancel or refuse orders, even after an order confirmation has been sent.
- Product variations are available and may change depending on supply and other factors. Refer to individual product listings for more details.
Product Shelf Life and Storage
- It is the customer’s responsibility to store the products appropriately upon delivery to maintain product quality. All products must be refrigerated upon receipt.
- Please follow the shelf life instructions on the product label for specific guidance on storage and expiration.
Customer Obligations
- Customers must provide accurate and complete information when placing an order. This includes correct delivery addresses, contact details, and payment information.
- If a delivery is made to an incorrect address due to inaccurate details provided by the customer, the customer is responsible for paying the cost of a replacement order. mymeatshopbusiness.co.uk is not liable for any incorrect information provided by the customer.
Liability
- mymeatshopbusiness.co.uk is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products, including any loss of income or profits.
- Our liability for any claim shall not exceed the amount paid by the customer for the products in question.
- We are responsible for replacing parcels that are damaged or destroyed by third-party couriers during transit. However, we are not responsible for any business losses arising from delayed or missing orders.
Termination
- mymeatshopbusiness.co.uk reserves the right to terminate or suspend accounts at our discretion, without notice, in the event of a breach of these Terms and Conditions or for any other reason we deem appropriate.
Force Majeure
- mymeatshopbusiness.co.uk is not responsible for any failure or delay in performing its obligations under these terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, or disruptions to transportation or communications.
Intellectual Property
- All content on mymeatshopbusiness.co.uk, including text, graphics, logos, images, and software, is the property of My Meatshop or its content suppliers and is protected by intellectual property laws.
- You may not copy, reproduce, distribute, or exploit any part of the website without our express written consent.
- mymeatshopbusiness.co.uk is a registered trademark under London Doc Ltd for the United Kingdom market.
Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
- Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms and Conditions
- We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page, and it is your responsibility to review these terms regularly.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact our customer service team:
