Frequently Asked Questions (FAQ)
1. What is mymeatshopbusiness.co.uk?
mymeatshopbusiness.co.uk is a B2B platform providing high-quality, halal-certified meat products for wholesale customers. Our services are designed for businesses seeking premium meat products, with reliable delivery and flexible subscription options.
2. How do I register for an account?
To register, go to our registration page and fill out the required company details, including your company name, registration number, VAT number (if applicable), and contact information. Once we verify your details, you will receive an email confirming your account setup.
3. Is there a trial period?
Yes, new business customers receive a 30-day trial period. During this time, you can explore our product range, enjoy wholesale pricing, and experience our service without a subscription commitment.
4. What happens after the trial period?
After the trial, you’ll be assigned to one of our subscription packs—Silver, Gold, or Platinum—based on your account activity, order quantities, and payment history. These packs come with unique benefits and discounts that apply year-round.
5. How are subscription packs assigned?
Subscription packs are assigned at our discretion based on factors such as order volume, payment timeliness, and customer relationship. Currently, packs are provided free of charge, but we reserve the right to introduce renewal fees in the future.
6. What payment methods do you accept?
We accept major debit and credit cards and Direct Bank Transfer. Payments are required at the time of order placement unless otherwise agreed upon. All prices are in British Pounds (GBP) and include VAT where applicable.
7. How does delivery work?
Orders placed Monday to Friday before 2 PM are processed and despatched the same day, with next-day delivery. Orders placed after 2 PM are processed the following day. No deliveries are available on Sundays, and Saturday deliveries have an additional fee starting from £10.
8. Can I cancel or modify an order?
Orders can only be cancelled or modified before they are despatched. Once the order has been shipped, changes and cancellations are not possible due to the perishable nature of our products.
9. What if an item is out of stock?
If an item is unavailable, we will notify you, and any payment for the unavailable item will be refunded to your account balance.
10. Do you offer refunds?
Refunds are only available if a cancellation request is made before despatch. Once delivered, refunds are not available except in cases of verified quality issues. Please contact us within 24 hours of delivery if you believe there is an issue with your order.
11. How do I contact customer service?
For any inquiries, please contact us via:
12. How is my personal information protected?
We are committed to protecting your data in line with GDPR requirements. For detailed information on data collection, usage, and your rights, please review our Privacy Policy.
13. Can I change my subscription pack?
Subscription packs are assigned based on account activity and cannot be manually changed. However, as your business grows, we may reassign packs to better fit your needs.
14. Are there any fees for renewing my subscription pack?
Currently, all subscription packs are offered free of charge. We may introduce renewal fees in the future, with prior notice to account holders.
15. Can I place orders if I am outside the UK?
At this time, mymeatshopbusiness.co.uk primarily serves UK-based businesses. For inquiries about international orders, please contact our customer service team.
